Data We Collect and Why We Hold It
When you open an account with us, we collect the details you submit — your name, contact information, and the payment method you choose, whether that is bKash, Nagad or Rocket. Each deposit or withdrawal creates a transaction record tied to your account wallet, which we
-
1
retain for account integrity and to resolve any payment queries you raise. We also collect device information — browser type, IP address and session timestamps — whenever you access the lobby from your mobile or desktop. This helps us detect unusual login patterns and protect your
-
2
account from unauthorised access. Cookies and similar tracking tools record how you navigate between sections, which lets us improve how the platform loads on your device. We do not sell your personal data to third parties. Any data shared with payment processors such as bKash, Nagad
-
3
or Rocket is limited strictly to what is needed to complete your transaction. Retention periods depend on regulatory requirements applicable to your eligible region — data tied to closed accounts is not held beyond what local law requires. If you want to know exactly what we
-
4
hold on your account, you can request a data summary through our support channel at any time.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.